Returns & Refund Policy

Returns & Cancellations

All sales at Ramos Furniture are final. Consistent with California furniture-sale practice, we accept returns within 72 hours of delivery or pickup of merchandise. A return within that window is subject to a 25% restocking fee calculated on the total purchase amount.

Approved refunds are returned to your original payment method within 5 to 10 business days of return acceptance.

Every sale is subject to Manager approval. If your purchase is rejected during that review, your full deposit is refunded. Returns and refunds outside of the rejection path also require Manager sign-off.

Special orders take 2 to 6 weeks to complete. We work to speed up your order whenever we can, but cancellations are not accepted for delays caused by fabric availability, supplier holidays, or other factors outside our control.

Deposits

A minimum 25% non-refundable deposit is required to start every sale. All invoices must be paid in full before merchandise can be delivered.

Lay-away orders: a 10% non-refundable deposit starts your order; you have up to 6 months to pay it in full and take delivery. After 6 months without full payment, the deposit is forfeit. If you cancel a lay-away before then, the fee is the greater of a 25% restocking charge or your deposit.

Damaged or Defective Items

Inspect every piece at delivery (or at pickup) and tell our team before you sign. Once a delivery receipt is signed or merchandise leaves our premises, transport responsibility transfers to you, and we are not liable for damage that occurs after that point.

Defect complaints must be directed to the store where the item was purchased. The original store has your sale record and can route service or warranty claims to the right vendor.

We service repairs on merchandise we sold. Pickup, redelivery, and other logistics required to service an item are billed separately — see Service Pickup & Redelivery Fees below.

Service Pickup & Redelivery Fees

Service pickup and redelivery charges may apply when merchandise must be transported for inspection, repair, exchange, or warranty service. Any applicable charge will be communicated before service is scheduled.

When you pick up merchandise yourself, you are responsible for safely transporting it. We don't cover damage that happens after the item leaves our showroom or distribution center.

How to Contact Us

To start a return, cancellation, or warranty claim:

• Contact the showroom where you bought the item. Showroom phone numbers are on our Showrooms page.
• Or email online@ramosfurniture.com with your order number, the item involved, and a brief description. We reply within 1 business day, Monday through Saturday.
• For general customer service, our main line is (408) 293-9930.